Please provide your suggestion for new e-OSCAR System features.

We welcome your suggestions for new features or enhancements to the e-OSCAR System. You can view information on planned future releases at https://www.e-oscar.org/planned-releases.

Please provide your detailed request on the form below. Please be sure to include specific details about the feature enhancement, use case scenarios, and screenshots or mock-ups if available.

Only submit one feature suggestion per post.

Please include a short, but descriptive, Title for your suggestion. Provide a much detail as possible in the Description field. Please select an appropriate Tag that corresponds to an e-OSCAR transaction or component. Make sure you include your name and email address so that we can contact you, if needed, for additional information.

Thank you for your input!

Statuses: Suggestion Received – We’ve got your idea! Under Consideration – We’re evaluating, gathering requirements and determining effort sizing Planned – We’ve decided to build your enhancement Scheduled – Work is almost done & we’ve scheduled your idea for deployment Completed – It’s done! We deployed your idea Not Planned – We’ve decided not to implement your idea Duplicate – We’ve already received this idea Existing Capability – This capability already exists

Change in Skill Assignment with Pending Disputes in Worklist

Currently, when disabling a skill for your organization, the Operator is presented with a message advising X number of Operators are assigned the skill in question, ...
Suggested by: Joel Strickland (26 Aug, '24) Upvoted: 18 Jun, '25 Comments: 0

Organization Skill Management Audit History

Currently, Data Furnishers can modify Skills through Skills Management, but no audit is performed to track this information. This request would allow for the ...
Suggested by: Joel Strickland (26 Aug, '24) Upvoted: 28 May, '25 Comments: 0

Using Account Type as option for skill management

Having an extra option in skills, to include account types. Being able to be very specific with the types of disputes received and make those visible to only certain ...
Suggested by: Kimberly Levin (24 Jul, '25) Upvoted: 05 Nov, '25 Comments: 0

Request: Case Review Queue Routing Controls

We understand that restricted permissions can be used to route ACDVs into Case Review, and that portion is working as expected. We would like to submit an ...
Suggested by: Preston Rynski (27 Apr) Upvoted: 27 Apr Comments: 0

Additional Payment History skill grouping

Create a new skill grouping for Payment history with the below dispute codes: • 008 – Late due to change of address – never received statement • 012 – Claims paid ...
Suggested by: Rebecca Perez (05 Feb) Upvoted: 05 Feb Comments: 0
Under consideration ACDV Skill-based Routing