Change in Skill Assignment with Pending Disputes in Worklist
12
votes
Currently, when disabling a skill for your organization, the Operator is presented with a message advising X number of Operators are assigned the skill in question, but you are not prompted to take any actions. This feature will update the system such that when disabling the skill, ACDVs and operators currently assigned the skill in question will be re-assigned the most applicable skill (enabled) by precedence.