Reassign multiple ACDV cases back to queue
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A team member erroneously auto assigned 750 cases to multiple operators, but not all operators are available to respond. I had spent hours reassigning them back one-by-one to the Incoming ACDV queue. Please add functionality to reassign multiple cases back to the queue at one time.
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10 Nov, '25
Joel Strickland AdminThanks for this suggestion. We have already determined that is not a feature that we will implement.