Reassign multiple ACDV cases back to queue

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A team member erroneously auto assigned 750 cases to multiple operators, but not all operators are available to respond. I had spent hours reassigning them back one-by-one to the Incoming ACDV queue. Please add functionality to reassign multiple cases back to the queue at one time.

Not planned Suggested by: Michael McIntosh (10 Nov, '25) • Upvoted: 10 Nov, '25 • Comments: 1

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10 Nov, '25
Joel Strickland Admin
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Thanks for this suggestion. We have already determined that is not a feature that we will implement.

Reassign multiple ACDV cases back to queue

Comments: 1 Oldest • Newest • Most likes • Fewest likes

Comments: 1
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