Retain Sort Order in Worklist and Work Queue
5
votes
Voting disabled
Currently, if a user views the work queue or worklist and uses the sort feature, then opens a case from the sorted list, when they return to the list, the original sort order is not kept, and they must re-sort the list. This request would have the user’s selected sort order retained in the worklist and the work queue.
Not planned
ACDV
Block Notification
Dispute Resp. Notification
Suggested by:
Britton Ross
•
Upvoted: 15 Aug, '25
•
Comments: 1
Comments: 1
Oldest
•
Newest
•
Most likes
•
Fewest likes
-
01 Apr
Joel Strickland AdminHighlighted comment
Making changes to sort order impacts the overall performance of the UI experience and as a result, we will not be looking to make a change to allow a sticky sort on the workqueue or worklist. Instead, a new suggestion has been proposed to make updates to Case Search> Saved Searches.